WELCOME TO SAGE

  • We are happy to have you as part of the Sage Living community. This page includes important move-in information to help you get settled and understand the next steps for your tenancy.  

  • 1) Review Your Tenant Profile on RentCafe

    2) Submit your Move-In Deficiency Report (due within 7 days of your lease start date)

    3) Review Additional Important Move-In Information

  • 1) RentCafe provides each Tenant with access to an online portal where you can pay rent, view receipts, and manage lease-related information. RentCafe can be accessed online or downloaded as an app on your mobile device.  

    2) If you have not already created your account, please click the link below to register: CLICK HERE

    3) To register, you will need to enter your name and email address exactly as they appear on your lease agreement.

  • Due within 7 days of your lease start date

    Your Move-In Deficiency Report is used to document any existing issues in your suite at the time of move-in.

    Please submit your deficiency report by email to:

    help@sagecondos.ca

    Email Subject Line

    Please begin the subject line with “DEFICIENCY REPORT” and include your building code and unit number.

    Example:

    DEFICIENCY REPORT – SAGE 9 UNIT 101

    One Report Per Unit

    For 2-bedroom and 3-bedroom units, only one tenant needs to submit the deficiency report for the entire unit. Please coordinate with your household to ensure only one report is submitted.

    What to Include

    Please include the following information for each item:

    Room Location: Identify the room where the issue is located, such as Bedroom 1, Kitchen, or Bathroom.

    Description: Provide a clear description of the issue, including what is damaged, missing, or not working.

    Photo: Attach a clear, well-lit photo of each item so our team can properly identify the issue.

    Contact Information: Include your phone number or alternate email address in case we require clarification

    Example Format

    Subject: DEFICIENCY REPORT - SAGE 9 UNIT 101

    Body:

    Dear Maintenance Team,

    I am submitting the following deficiencies found in Unit 101 at Sage 9:

    1) Room: Bedroom 1

    Description: There is a scratch on the wall near the window.

    Photo: (Attached picture labeled below)

    2) Room: Kitchen

    Description: The cabinet door under the sink is loose

    Photo: (Attached picture labeled below)

    Confirmation: Your deficiency report submission is complete once you receive a response from a Sage Living team member acknowledging receipt of your report.

    Please keep a copy of your deficiency report and any related correspondence for your records.

    Urgent Issues

    If there is an urgent issue such as an active leak, smoke detector concern, or a unit that requires immediate attention, please contact help@sagecondos.ca as soon as possible. Our team will review your email and be with you as soon as possible.

    Important Note About Maintenance Requests

    All maintenance requests are also emailed to your landlord when submitted. Sage Living Management Inc. requires landlord approval before coordinating most repairs within your suite.

    We do our very best to ensure that all maintenance requests are reviewed and addressed in a timely manner. If you are experiencing a delay, it may be due to one of the following reasons:

    1) We are waiting for your landlord to provide instructions or approval.

    2) We are waiting for the soonest availability from one of our trusted vendors in the area.

    3) Our team is working through a higher volume of requests, especially during the first few weeks of September when many tenants are moving in.

    We appreciate your patience while our team works through requests as efficiently as possible.

    Please submit each maintenance request only once. Re-submitting the same request multiple times will not result in a faster response and may delay the process by creating duplicate records or causing confusion.

    Thank you for your cooperation and for helping us maintain an organized process for all residents.

  • 1) How Do I Submit a Work Order?

    2) What Do I Do If I’m Locked Out?

    3) How Do I Connect to the Internet?

    ‍ ‍

    1) How Do I Submit a Work Order?

    After your Move-In Deficiency Report has been submitted, any new maintenance issues that arise during your tenancy should be submitted as a work order.

    Please send work orders by email to:

    help@sagecondos.ca

    Email Subject Line

    Please include a brief description of the issue, along with your building code and unit number.

    Example: Toilet Not Flushing - SAGE 9 UNIT 101

    What to Include

    Please include the following information:

    Room Location: Identify where the issue is located, such as Bedroom 1, Kitchen, or Bathroom.

    Description: Provide a clear description of the issue, including what is damaged, missing, or not working.

    Photo: Attach a clear, well-lit photo of the issue.

    Please do not submit duplicate work orders for the same issue. If you have already submitted a request, our team will review it and respond as soon as possible.

    ‍ ‍

    2) What Do I Do If I’m Locked Out?

    If you are locked out of your suite or bedroom, please review the options below.

    During Regular Business Hours

    If you are locked out during regular business hours, Monday to Friday from 11:00 a.m. to 4:00 p.m., you may contact Sage Living for assistance.

    After Hours

    If you are locked out after hours, please call the regular business phone number and leave a voicemail for the after-hours contractor.

    A member of the after-hours team will return your call and coordinate a time to unlock your door that evening.

    Please note that after-hours lockout assistance is provided by the contractor, not Sage Living. The cost is set by the contractor and will average $60.00 cash only. Payment must be made directly to the contractor upon arrival.

    Please have your photo ID and rental agreement ready when the contractor arrives.

    3) How Do I Connect to the Internet?

    Internet is available in all suites. Internet access ports can typically be found in bedroom and den walls.

    Please note that not all living room outlets will have active internet connections.

    Wireless internet is not included. Tenants may purchase a wireless router and connect it to an active internet wall port to create their own wireless network. Routers may be purchased from the provider or retailer of the tenant’s choosing.

    Sage Living is not able to directly assist with repairing or troubleshooting internet connectivity issues. If you experience an issue with your internet service, please contact your building’s internet provider.

    Provider for All Locations Excluding Sage 2 and Ivy Towns III - COMU Connections (Provides Rogers Internet)

    Call COMU: 1-888-862-4750

    Email COMU: info@comu.ca

    COMU Help Desk: https://comu.ca/help-desk

    Provider for Sage 2 – Bell

    Call Bell: 1-888-988-0818

    Provider for Ivy Towns III - Bell

    Please contact Sage Living for assistance with Bell Internet at Ivy Towns III. We will be able to provide your specific account number. Each suite will receive their own unique account number. This is unlike services provided to all other locations.