Resident Services & Suite Support

Need to report a maintenance issue? Our team is here to help. Submit a work order by emailing help@sagecondos.ca with the following details:

Subject Line:
Include a brief description of the issue. Example:
“Sage II - Unit 1000 - A/C Not Cooling”

Email Body:

• Building & Unit: (e.g., 318 Spruce, Unit 1000)

• Room Location: (e.g., ensuite bathroom)

• Detailed Description: Be clear and specific - include what’s wrong, when it started, and any relevant observations.

• Photos (if applicable): Attach an image of the issue to help us assess and respond quickly.
  

Important:

Please note: Sage Living coordinates service but cannot authorize work without landlord approval. Upon receiving your request, our team will promptly notify the property owner to receive further direction.

Please review the building-specific rules and regulations below to keep your residence safe and comfortable. Select your building to access the most current guidelines.

Sage II - 318 Spruce St. Rules and Regulations
Sage II - 318 Spruce St. Cannabis Addendum

Sage III - 62 Balsam St. Rules and Regulations
Sage III - 62 Balsam St Cannabis Addendum (section 14)

Sage V - 280 Lester St. Rules and Regulations
Sage V - 280 Lester St. Cannabis Addendum

Sage VI - 251 Hemlock St. Rules and Regulations
Sage VI - 251 Hemlock St. Cannabis Addendum

Ivy Towns I - 253 Albert St. Rules and Regulations
Ivy Towns I - 253 Albert St. Cannabis Addendum

Ivy Towns II - 288 Albert St. Rules and Regulations
Ivy Towns II - 288 Albert St. Cannabis Addendum

Ivy Towns III - 338 Albert St. Rules and Regulations
Ivy Towns III - 338 Albert St. Cannabis Addendum

Platinum I - 250 Albert St. Rules and Regulations
Platinum I - 250 Albert St. Cannabis Addendum

Platinum II - 308 Lester St. Rules and Regulations
Platinum II - 308 Lester St. Cannabis Addendum

Sage X - 257 Hemlock St. Rules and Regulations
Sage X - 257 Hemlock St. Cannabis Addendum

If you’re locked out of your suite or bedroom, don’t worry - we’ve got options:

Option 1: During Business Hours (Monday-Friday, 10AM-4PM)
Contact Sage Living directly for assistance.

Option 2: If you have lost your key or been locked out after hours: you may call the regular business phone number and leave a voicemail for our after hours contractors. A member of their staff will reply to your voicemail, call you back and coordinate a time to unlock your door that night. The cost to unlock a door after hours is established by the contractor and will average $60 cash only for the service. Payment must be paid directly to the on-call contractor upon their arrival. Sage Living does not receive or negotiate these funds. Kindly have your ID and rental agreement prepared for when the contractor arrives. 

All Sage Living suites are internet-ready though Rogers or Bell, managed by COMU.

• How to access? Purchase an Ethernet cable and plug from the wall connection in your bedroom to your computer or laptop

• Want wireless? You can set up your own, personal wireless connection by purchasing a wireless router

• Technical difficulties/problems connecting? Use our web portal: http://comu.ca/in8/ or call 1-888-862-4750

• Note about technical support: Unfortunately Sage cannot help with any technical support issues. COMUTEC should be able to help you with anything you need. If you have any feedback about the service you are receiving from them, feel free to let us know. We always want to ensure our tenants are getting the best service!